Contact Us

Feel free to reach out to us through the following channels

If you have any questions about ZyCDN self-hosted CDN system, including product consultation, business cooperation, technical support, private deployment evaluation, CDN system selection advice, or pricing inquiries, feel free to contact us. Our team will provide professional answers and technical solutions.

ZyCDN is a one-stop self-hosted CDN solution for medium and large enterprises, integrating CDN acceleration, security protection, log analysis, and node management. The system supports L4/L7 load balancing, intelligent DNS scheduling, multi-level caching, WAF firewall, DDoS protection, CC attack defense, automated SSL certificate management, and provides a visual operations panel with AI-driven traffic analysis.

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WeChat

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Product · Business · Support

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QQ Group

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QQ Group ID: 791200838

Discussion · Feedback · Sharing

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Coming Soon

More contact methods coming soon

Business Cooperation

ZyCDN is operated by zhizaowanwu (beijing) Information Technology Co., Ltd. We are committed to providing controllable, scalable, and operable CDN and SCDN infrastructure solutions for medium and large enterprises.

Business Cooperation Scope

Enterprise private deployment consultation and evaluation
Bulk node procurement and customization needs
Technical integration and OEM cooperation
Channel agency and distribution cooperation
Industry solution cooperation

Please scan the WeChat QR code to contact our business team. We will reply within 1 business day. Enterprise clients receive dedicated one-on-one service.

Technical Support

ZyCDN provides multi-level technical support. Our team consists of engineers with years of experience in CDN, network security, and Linux operations, providing comprehensive guidance from architecture design to daily operations.

Basic Support：Community support via QQ group (791200838) for general questions and usage inquiries.
Standard Support：WeChat technical support for installation, deployment, and configuration optimization.
Premium Support：Enterprise users enjoy dedicated support including 24/7 response, remote assistance, and on-site support.

Common Contact Questions

What is the response time during business hours?

WeChat inquiries typically receive responses within 2 hours during business hours (Mon-Fri 9:00-18:00). QQ group questions are answered by community and technical staff in real-time during business hours.

What about issues outside business hours?

Outside business hours, submit issues via the feedback system. We prioritize them on the next business day. For urgent issues (production failures), mark as urgent in feedback or leave a WeChat message.

Do you provide remote technical support?

Yes, enterprise users receive remote support including remote login assistance for troubleshooting and remote configuration guidance. Standard users get text and voice guidance via WeChat.