Feedback List

Thank you for using ZyCDN self-hosted CDN system. We value every user's feedback as it helps us continuously improve the product. This guide explains how to submit feedback effectively to ensure your issues and suggestions are addressed promptly.

Feedback Types

• Feature Request: Suggest new features or improvements to existing functionality. For example: API enhancements, cache strategy improvements, new security rules.
• Bug Report: Report errors, unexpected behavior, or issues encountered while using ZyCDN. Please include error logs, reproduction steps, and environment details.
• Performance Issue: Report performance concerns such as low cache hit rates, high origin latency, or slow node responses.
• Documentation: Suggest improvements to ZyCDN documentation, including missing content, unclear explanations, or needed examples.
• Other: Feedback that doesn't fit the above categories.

Tips for Effective Feedback

1. Clear Description: Clearly describe the issue or suggestion, including trigger conditions and expected behavior.
2. Environment Info: Include OS version, ZyCDN version, and browser type (if applicable).
3. Reproduction Steps: For bug reports, provide detailed steps to reproduce the issue.
4. Logs and Screenshots: Attach relevant error logs or screenshots when possible.
5. Expected Outcome: Describe what the correct behavior should be.

Feedback Processing

1. Acknowledgment: We confirm receipt within 24 hours and assign priority.
2. Analysis: Our technical team analyzes the feedback and assesses impact.
3. Resolution: Issues are addressed based on priority. Critical issues receive response within 48 hours.
4. Notification: You\'ll receive updates on the feedback status through the feedback system.

Best Practices

Here are best practices summarized by our community:

• One feedback per issue or suggestion for easier tracking.
• Use clear titles summarizing the feedback, e.g. "Cache hit rate drops abnormally on specific paths".
• Provide specific data points and timestamps, e.g. "Since May 28 2026 14:00, /api/* cache hit rate dropped from 95% to 60%".
• Attach relevant config screenshots or log snippets to help engineers locate issues quickly.
• For feature requests, explain the use case and expected benefits.

FAQ

Contact Support

If the feedback system doesn't meet your needs, you can also contact the ZyCDN technical support team directly:

• WeChat: Scan to add tech support (see Contact page)
• QQ Group: 791200838 (Discussion, Feedback, Sharing)

Our support team consists of engineers with years of CDN and operations experience, providing professional guidance and solutions.